Shipping & Returns

 Customer Terms & Conditions

 

 Placing Orders:

 Telephone (8AM – 4:30PM CST)  (800) 353-0711

 Fax:  (816) 595-7365

 Electronic 24/7:  www.integrityproductsinc.com

 Orders placed will be scheduled for next-day shipment.

 

Establishing an Account:

 To establish an account, please submit this signed Credit Application form, a signed and dated copy of this Terms and Conditions document, and a copy of the State Resale Certificate applicable to the state to which your order will be shipped.  This information can be sent via fax to (816) 595-7365 or by email to sales@integrityproductsinc.com .  Terms may be available with a completed and approved credit application.

 

Terms:

 US and Canadian Customers:  Net thirty (30) Days to credit-approved accounts.  Sales tax is charged unless a copy of the applicable state resale certificate for the jurisdiction to which the product is being shipped is on file before the order is shipped.  The resale number alone is not sufficient.  If you have not purchased from us in six months or more, updated credit information may be needed for approval prior to your order being shipped.  Terms and credit are subject to change without notice.

 

Pricing:

 Price quotations are valid for 30 days from the quotation date unless otherwise specified.  Invoiced prices may be from quotations, formal bids, contracts, current price lists, posted web pricing, or standing agreements.  Prices are subject to change without notice unless otherwise agreed to for a specified period of time.  Volume discounts are available.

 

International Terms:

 International Customers:  Wire transfer in advance, bank draft payable in U.S. dollars, irrevocable letter of credit, or Net Thirty (30) Days to credit-approved accounts.  These terms may be subject to prior authorization.

 

C.O.D.

 C.O.D. orders may be paid with company check, cashier’s check or cash.  A charge of $7.50 per outer shipping box will apply.  Banking information may be required on first-time orders if using company check.

 

Credit Cards:

 We accept VISA, MasterCard, and American Express.  Credit card payment is expected at time of order for all web orders unless customer has previously established credit terms.  Credit card usage may be subject to prior authorization and/or additional processing fees.

 

Late Payment:

 Accounts which are past due on payment are subject to a 1.5% per month finance charge.  Your account may also be put on hold until the matter is resolved.  Accounts which must be sent to collection or adjudication will be responsible for reimbursing Integrity Products for collection charges and/or legal fees.

 

Returned Checks:

 Customers issuing checks which are returned for non-sufficient funds will be charged a $35 returned check fee and must immediately replace the returned payment with a money-order, cashier’s check, or credit card. The account then becomes subject to prepay or C.O.D. cash terms only.

 

Handling Fee:

 A $2.95 handling fee will be added to all orders.  Orders shipped to multiple locations are considered separate and independent for the purposes of handling fees and freight charges.  Minimum order size for Canadian and other international shipments =USD $250.

 

Order Acceptance:

 Acceptance of any order is expressly made conditional upon Buyer’s assent to the terms set forth herein.  Any different or additional terms contained in Buyer’s Purchase Order shall not be binding on Integrity Products.

 

Shipping within Continental U.S.:

 Integrity Products, Inc. ships orders FOB Point of Sale from our Distribution Center via the most efficient and economical method.  Orders will be assessed shipping charges based upon our ground published rates.  Freight will be prepaid and added to your invoice unless otherwise specified. Standard shipping method is FedEx Ground (other requests will be honored, if available, at Customer’s expense).  We offer expedited shipping per Customer’s request and at their expense.  Expedited orders will incur an additional $25 handling fee. Every effort will be made to ship your domestic order received by the next business day, subject to stock and credit approval.  If you have a specific freight carrier account you would like us to utilize, please supply the carrier name and account number at the time of placing your order.  Times between order and delivery of product may vary.  Integrity Products, Inc. shall not be responsible for any loss or liability suffered by customer as a result of failure or delay in the delivery of products.

 

Transit Damage/Short Shipments:

 If an order is damaged in transit or there is a short shipment, you must notify Customer Service within five (5) days of receipt along with appropriate proof of damage or short-shipment.  Otherwise, shipment will be considered accepted as delivered.

 

Returned Material:

 Returns of damaged material are subject to Integrity Products’ published warranties in effect at the time.  Material returned to Integrity Products must be accompanied by a valid Return Material Authorization (RMA) number.  RMA numbers are issued by Integrity Products’ Customer Service Department.  The RMA number will be emailed, faxed, or verbally communicated directly to the Customer.  The return authorization is valid for 30 days after the date issued.  All returns must be sent freight prepaid unless otherwise authorized.  Products returned for non-defective credit must be returned unopened and include all packaging materials with seals in place.  Failure to properly repack returned products may result in an RMA rejection.  Please be sure to include the RMA number on the packing slip and place a copy of the RMA inside of the shipping container.  While Integrity Products strives to provide the utmost in quality products, we do realize that on occasion a product may need to be returned due to defect.  If the request for return is for a defect in a product, please specify the failure and provide an example, if possible.  Returned material must be packaged properly to avoid damage in transit.  Products must be repacked in original boxes with any protective inserts, where applicable.  Each RMA number is only valid for return of the product and quantities authorized on the RMA as issued.  Multiple returns require separate RMA numbers.  No credit will be issued on any unauthorized return of material.

 

Return of Non-Defective Merchandise:

 Material returned because of customer order error or for customer convenience is eligible for the RMA process only upon prior approval by Integrity Products’ Customer Service Department and only when the returned material is received by Integrity Products within the period indicated.  Non-defective merchandise must be returned within 90 days of the invoice date.  A  20% restocking fee will be charged on non-defective returns.  Merchandise must be returned to Integrity Products in unopened, original packaging, freight pre-paid.  Failure to properly repack returned products may result in a RMA rejection.  Special manufacture, private label, or non-stocked material cannot be returned because of customer order error or for customer convenience. 

 

Return Policies – Defective Merchandise:

 Defective product must be returned to Integrity Products if requested and instructed on the RMA. Compensation for merchandise returned as defective will be through either credit to Customer’s account or same or like product replacement (if requested).  Credit is generally based upon testing and analysis of the condition and performance of the returned merchandise.  No credit will be given for product that has been broken open, abused, repackaged, and/or tampered with.  Please allow ten (10) business days after receipt of returned product for resolution notification.

 

Advanced Replacement of Defective Merchandise:

 Integrity Products realizes that there may be a need for immediate replacement of defective merchandise being returned.  Advance replacements will be invoiced at regular price and credit will be promptly issued upon receipt and analysis of the product if deemed defective.  Please call our Customer Service Department to receive an RMA number and Call Tag Return Label for returning product.  All returned defective product must be received at Integrity Products within 30 days after the RMA number is issued.  All returned defective product must include our RMA number (preferably a copy of the RMA in the returned package) and an example or written statement of the defect.  Any returns without an RMA number will delay or prevent processing. 

 

Merchandise Warranty:

 Merchandise purchased by buyer is subject to the terms of any applicable Integrity Products, Inc. published warranty then in effect, and, other than express warranties therein, Integrity Products disclaims all other express and implied warranties and indemnifications for or with respect to the merchandise purchased by buyer, including, without limitation, implied limitation, implied warranties of merchantability, fitness for any particular purpose, and non-infringement.  In no event shall Integrity Products, Inc. be liable for any incidental, indirect, consequential, special, or exemplary damages arising out of or connected in any way with any order or any merchandise sold hereunder. IN NO EVENT SHALL INTEGRITY PRODUCTS, INC. BE LIABILE TO CUSTOMER OR ANY OTHER PERSON FOR REPROCUREMENT COSTS, LOST PROFITS, BUSINESS INTERRUPTON, LOSS OF USE, OR INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, EVEN IF INTEGRITY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.  THESE INCLUDE DAMAGES RELATED TO, ARISING OUT OF, OR IN CONNECTION WITH THE SALE, DELIVERY, INSTALLATION, USE, LOSS OF USE, REPAIR, POSSESSION, TRANSPORTAION, DISPOSAL, OR PERFORMANCE OF THE PRODUCTS, INCLUDING ALL ADDITIONS TO AND REPLACEMENTS OF THE PRODUCTS.  IN NO EVENT SHALL INTEGRITY’S LIABILITY ARISING IN CONNECTION WITH ANY PRODUCT(S) SOLD OR TO BE SOLD HEREUNDER (WHETHER SUCH LIABILITY ARISES FROM A CLAIM UNDER CONTRACT, WARRANTY, TORT, OR OTHERWISE) EXCEED THE ACTUAL AMOUNT PAID BY CUSTOMER TO SELLER FOR THE PRODUCT(S) INVOLVED IN SUCH CLAIM.

 

General:

 No representation, promise, waiver, amendment, or modification of these terms and conditions shall be binding unless in writing signed by an authorized representative of Integrity Products, Inc.  These terms and conditions shall be governed by the laws of the state of Missouri.  The parties hereto hereby irrevocably consent to the exclusive jurisdiction of the state and federal courts of the state of Missouri for resolution of any dispute related to or arising out of these terms and conditions.  Acceptance by Customer of the products shall constitute acceptance of all the terms and conditions herein.  Products sold and delivered within the United States are for domestic use only.  The captions herein are for convenience only and do not modify or explain any of these terms or conditions.